Help and FAQ

Can I return an item?

You can return your purchase up to 14 days after it was delivered. For more information check out Shipping & Returns page .

How do you ship orders?

All information about shipping can be find on Shipping & Returns page.

Do you offer gift wrapping?

All orders come in branded customized packaging. However, we do not offer gift packaging.

How do I use promotional code?

You can use promo code on checkout page.

How long does it take to process my return?

Returns are processed during 14 days after we have received our product back.

Can I cancel my order?

You can cancel you order if it wasn't shipped. To do so please send us an email here using the same email address you used to place an order. In subject line include: "CANCEL: Your order number". If your order was already packed and sent to shipping company, we won't be able to cancel it. To do so you will need to place a return.

How I can track my order?

After your order is shipped, you will receive an email from us with tracking number.